Introduction

This Privacy Policy explains how CLASSIC SERVICES ("we", "us", "our") collects, uses, shares, and protects personal information when you use prozplayer.live and Proz Player software.

What we collect

• Information you provide: name, email address, account password, payment information when you purchase access, and support communications.
• Device and usage data: device model, operating system version, app usage analytics, crash reports, and performance data (collected to improve the product).
• Local library metadata: file names, folder structure, and basic media metadata (titles, durations) used locally on your device for indexing and playback.
• Optional sync data: if you enable account sync, selected metadata and preferences may be stored on our servers to enable cross-device sync.

How we use data

• To provide and improve the software, features, and support.
• To process payments and manage subscriptions.
• To send account-related communications and product updates (you can opt out of marketing emails).
• To analyze usage patterns and troubleshoot issues.

Data sharing and third parties

• We do not sell personal data.
• We may share data with service providers who assist with hosting, payments, analytics, and support, under contract and only as necessary.
• We may disclose information to comply with legal obligations or to protect our rights.
• We do not provide, host, or distribute media content on our servers.

Storage and security

• We use industry-standard security measures to protect data in transit and at rest.
• Local library metadata is primarily processed on your device. Any data uploaded for sync or support is retained only as needed and deleted upon account termination, subject to backups and legal retention requirements.

Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy to enable essential site functions, measure performance, and offer personalized experiences. You can manage cookie preferences through the website.

Retention

We retain personal data as necessary to provide services, comply with legal obligations, and for legitimate business purposes. You can request deletion of your account and data by contacting support@prozplayer.live; certain backups or logs may remain for a limited period.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, and to restrict or object to certain processing. Contact support@prozplayer.live to exercise these rights.

Children

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

International transfers

Data stored on our servers may be processed in India or other jurisdictions. We take steps to ensure adequate protections for transfers.

Changes to this policy

We may update this Privacy Policy; we will post changes on this page with an updated effective date.

Contact

CLASSIC SERVICES (prozplayer)
Attn: Puja Singh
support@prozplayer.live